Frequently Asked Questions
Ordering & Product Availability
Q: How do I purchase equipment from your site?
A: You can place an order directly through our website. Simply choose your product, add it to cart, and complete checkout using our secure online payment options.
Q: Are all products in stock and ready to ship?
A: Stock levels and estimated delivery times are listed on each product page.
Q: Can I request a full home or villa gym setup?
A: Yes. We help customers build premium home gyms, villa gyms, Airbnb fitness rooms, and wellness spaces. Contact us for personalized recommendations based on your space and training goals.
Shipping & Delivery
Q: How long does delivery take?
A: Most purchases arrive within 5–10 business days across the UAE.
Q: Do you deliver to all areas in the UAE?
A: Yes, we deliver across all emirates including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. For GCC delivery inquiries, please reach out to us for confirmation.
Q: Will I receive tracking updates?
A: Yes. Once your order is processed and dispatched, tracking details will be emailed to you.
Payments & Returns
Q: What payment methods do you support?
A: We accept secure online payments by card, Apple Pay, and bank transfer.
Q: What is your return policy?
A: Direct website purchases can be returned within 7 days if unused and in original packaging. For more details, please refer to our full Return & Refund Policy.
Q: Do your products come with a warranty?
A: Many items include a manufacturer warranty ranging from 6 to 24 months. Warranty details are listed on each product page.
Installation & Support
Q: Can I get help setting up my equipment?
A: Yes. We offer professional installation for select items in Dubai and Abu Dhabi.
For other regions, we provide tutorials, remote support, or referrals to trusted installers.
Q: What if my item arrives damaged or incomplete?
A: Please notify us within 48 hours so we can arrange a replacement, refund, or service support through the appropriate supplier.
About Gymszy
Q: What makes Gymszy unique?
A: Gymszy blends modern fitness technology, clean design, and reliable equipment — making it easy to build a high-performance gym in your home, villa, or rental space.
Q: Do you supply equipment for commercial or hospitality projects?
A: Yes. We work with hotels, fitness studios, developers, and real estate partners to build complete wellness zones. Contact us for project-based pricing and sourcing.