Frequently Asked Questions
Ordering & Product Availability
Q: How do I purchase equipment from your site?
A: We offer flexible buying options to suit your needs. You can: - Buy directly through our site for curated best-sellers. - Click through to Amazon for select products via our trusted affiliate links. - Request a custom order or brand-specific item via our referral network-we'll connect you directly to verified suppliers.
Q: Are all products in stock and ready to ship?
A: Most featured products are fulfilled directly by our supplier network or partner warehouses. Availability and estimated shipping time are clearly listed on each product page.
Q: Can I request a full home or villa gym setup?
A: Yes. We specialize in helping clients build premium home gyms, Airbnb gyms, and wellness rooms. Contact us to build your ideal space with personalized product recommendations.
Shipping & Delivery
Q: How long does delivery take?
A: Delivery times vary depending on the product and supplier. Direct purchases typically arrive within 5-10 business days across the UAE. Affiliate and referral-based products may follow their respective shipping timelines.
Q: Do you deliver to all areas in the UAE?
A: Yes, we ship across all emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. For GCC deliveries, please reach out for confirmation.
Q: Will I get tracking updates?
A: Absolutely. You'll receive tracking information by email as soon as your order is processed and shipped.
Payments & Returns
Q: What payment methods do you support?
A: We accept secure online payments by card, Apple Pay, and local bank transfer. Amazon-linked purchases are processed through Amazon-s checkout system.
Q: What is your return policy?
A: Direct orders can be returned within 7 days if unused and in original packaging. Products ordered via Amazon or external partners follow their respective return policies-please check the product page for details.
Q: Do your products come with a warranty?
A: Most equipment includes a manufacturer-s warranty ranging from 6 to 24 months. Warranty details are noted in each listing.
Installation & Support
Q: Can I get help setting up my equipment?
A: Yes. We offer professional installation and assembly in Dubai and Abu Dhabi for select items. For other regions, we provide remote support, tutorials, or can recommend trusted local installers.
Q: What if my item arrives damaged or incomplete?
A: Let us know within 48 hours and we-ll coordinate a solution with the appropriate supplier or partner-whether replacement parts, refund, or service visit.
About Gymszy
Q: What makes Gymszy unique?
A: Gymszy blends smart fitness technology, stylish design, and flexible ordering-all in one place. We simplify the process of building a beautiful, high-functioning gym for your home, villa, or rental space.
Q: Can you supply equipment for commercial or hospitality projects?
A: Yes. We work with developers, hotels, fitness studios, and real estate investors to outfit full wellness zones. Contact us for project-based pricing and sourcing support.