Privacy policy

Privacy Policy

Last updated: Thursday, 13th November, 2025 

At Gymszy, we are committed to protecting your privacy and ensuring a safe, secure shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website or services.

1. Who We Are

Gymszy is a UAE-based fitness technology brand offering STATSports Apex GPS performance trackers and related accessories. We serve customers across the UAE and provide tools and technology designed to support athletes and fitness enthusiasts across the UAE.

2. Information We Collect

We collect information to process your orders, improve our services, and enhance your user experience.

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login details (if you create an account)

b. Usage Data

Automatically collected information such as:

  • IP address and device identifiers

  • Browser type, operating system, and access times

  • Pages viewed, products browsed, and time spent on our site

  • Interactions with cart, checkout, and site features

c. Smart Device & App Data (If You Use Connected Products)

If you pair any fitness smart devices or future app features:

  • Device pairing and configuration data

  • Workout or engagement metrics (e.g., duration, frequency)
    This information is optional and collected only when you use connected features.

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Improve website performance and product offerings

  • Personalize your browsing experience

  • Communicate updates, service notices, or promotions

  • Enable features for your paired Apex tracker and the Apex app

4. How Your Data Is Shared

We may share your information with trusted partners only when necessary to provide our services:

  • Payment providers for secure transaction processing

  • Shipping and logistics partners to deliver your orders

  • Technical service providers supporting analytics or website functionality

  • Smart device integration partners, only if you opt to use compatible technology

  • Legal authorities, when required to comply with UAE regulations

We do not sell, trade, or rent your personal information.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Maintain your session and preferences

  • Understand site performance and visitor behavior

  • Improve product recommendations

  • Deliver relevant advertising

You can manage cookie preferences through your browser settings or our cookie banner.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders and provide support

  • Maintain legal and regulatory compliance

  • Resolve disputes and warranty claims

  • Improve service performance and security

Once no longer required, data is securely deleted or anonymized.

7. International Data Transfers

Your data may be stored or processed outside the UAE.
We ensure that any international transfers are handled securely and in accordance with applicable data protection standards.

8. Your Rights

You may request to:

  • Access your personal information

  • Update or correct your data

  • Delete your account or personal data

  • Withdraw consent for marketing

  • Request data portability (where applicable)

To exercise your rights, contact us at info@gymszy.com.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age.
If such data is identified, it will be deleted promptly.

10. External Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page, and significant changes may be communicated via email or website notice.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please reach out to us:

📩 Email: info@gymszy.com
🌐 Website: www.gymszy.com
🏢 Address: The CoEfficient FZE LLC, 26th Floor, Gems Tower, Ajman, United Arab Emirates